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General Terms and Conditions

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Accommodation Contract

Terms and Conditions for Accommodation Rental according to the provisions of the BGB (German Civil Code) and the DEHOGA (German Hotel and Restaurant Association).

You have bindingly booked accommodation and now the reservation unfortunately has to be canceled? Can this reservation simply be undone? As in life, legal regulations are also necessary for room reservations.

Accommodation rentals and reservations are based on the provisions of the fixed-term rental agreement (BGB) and are binding. Additionally, the benchmark values confirmed in constant case law by the German Hotel and Restaurant Association (DEHOGA) must be observed. An accommodation contract can be concluded: orally (personally with the landlord or responsible employees of the establishment) or in writing (by letter, fax, e-mail, postcard). A written, binding confirmation is provided by the landlord, if it is possible in terms of time and technology. The contract cannot be terminated unilaterally, i.e., without the consent of the other contracting party (it does not matter how the accommodation contract was concluded). Cancellations must be made in writing (unless it is not possible for time reasons, but must be submitted in writing afterwards). Generally, if no agreement has been made:

In case of breach of contract:

a) by the landlord: Provide or procure equivalent replacement accommodation for the guest, even if the costs exceed this, but a maximum of 20% higher, or bear the damage if applicable.
b) by the tenant/guest: Pay the agreed rental price minus the saved expenses to the landlord for the entire rental period if alternative rental was not possible. (This is not compensation for damages but a claim for fulfillment of the contract).
c) by failure to cancel or no-show despite a binding accommodation contract, 100% of the costs will be charged.
d) In case of proven insolvency at the time of booking/reservation, a criminal complaint for fraud will be filed.

The statutory cancellation fees of an accommodation contract:

  • Accommodation with breakfast 80%
  • Accommodation with half board / all-inclusive 70%
  • Holiday apartments 95%

For the claim for fulfillment, it legally does not matter:

a) for what reasons the reserved accommodation is not used!
b) at what time the reservation was canceled.
c) Reason: Since there is no unilateral withdrawal from the contract, the time of cancellation is legally irrelevant. No liability can be assumed.
d) By making the reservation, orally or in writing, you accept our terms and conditions (general terms and conditions). The place of performance for both contracting parties regardless of the amount in dispute is Unterjoch, jurisdiction Kempten / Allgäu, branch office Sonthofen.

Arrival and Departure

As soon as our rooms/apartments are completely cleaned, they can be occupied on the day of arrival. This is possible between 2 and 3 p.m., but you are welcome to arrive earlier and use our hotel facilities.
On the day of departure, we ask our guests to vacate the rooms by 11:00 a.m. at the latest so that the room service can carry out optimal cleaning. We are happy to be flexible and accommodate you if possible, please talk to us!
(Legal regulation: room vacating by 10:00 a.m., room occupancy from 4:00 p.m.)

Important and what we recommend

Travel cancellation insurance (= RCI): Protect yourself against unforeseeable events! The RCI offers extensive protection against financial burdens or asset disadvantages arising in such cases. Can be taken out independently with an insurance provider of your choice.

Payment

We accept all common cards such as EC, Maestro, VISA, Mastercard, etc. Of course, advance transfer or cash payment on site is also possible.
Credit cards: For credit card payments, the valid list prices are charged and no discounts or reductions of any kind are granted.
Short stays: For short stays up to 3 nights, slightly higher prices apply (see Rooms and Prices).
Happy Card discount: We only grant this for advance payment of the total amount or for cash/EC card payment on site (credit card payment or other discounts cancel this agreement).

Smoking

In our rooms and apartments, non-smokers and smokers who do not smoke live. Ashtrays are available on the balcony or terrace as well as at the hotel entrances. For the sake of the children.

Pets

Pets are not allowed in all rooms/apartments, so please be sure to ask whether you can bring your pets in the booked category. Please also understand if pets are not welcome in the dining areas during meal times, as many of our guests suffer from allergies and asthma. We also ask dog owners to always keep their loyal companions on a leash inside the house and on the hotel grounds. Dog waste bags are available free of charge in the house and we ask that waste not be left on the roadside, as no horse or cattle eats the grass there. We also warn of the danger of rabies! Mutual understanding creates friends!

Damages - Vandalism

Damages caused by persons or pets to furniture, buildings, or items provided by us free of charge or for rent will be repaired or replaced as soon as possible and restored to normal condition to avoid downtime or reduced performance, and will be charged to the person causing the damage. If use or re-rental to subsequent guests is not possible, rental damages will be charged. Gross negligence and vandalism will be prosecuted.

Deposit for bookings

For short-term bookings: Provide credit card number, holder, expiration date, valid until
For bookings up to approx. 10 days before arrival: 30% prepayment of the total amount by transfer

For bookings with a long period until arrival:

  • from €350 within 14 days after receipt of the reservation confirmation for stays up to 7 days (depending on booking price)
  • from €700 within 14 days after receipt of the reservation confirmation for stays up to 14 days (depending on booking price)

The prepayments are not part of the accommodation contract.

If a binding reservation (3 months or longer until arrival) that has already been confirmed by us in writing is canceled again within 7 days, we release you, depending on the order situation, from all contractual obligations against a small compensation.

For reservations

If we do not yet know your data, please provide us with: complete address with telephone, fax, email, names and birth dates of all travelers.

Short-term bookings

We confirm these by phone, fax or email and ask for confirmation if still possible. For short-term bookings, we ask for the credit card number. We ask our guests to check after receiving our reservation confirmation whether travel price, arrival and departure dates, room category, and number of persons match. Please report any incorrect information/errors immediately. Any promised discounts are only valid with full fulfillment of the accommodation contract.

Accident – Liability

We accept no liability for accidents of any kind with equipment, vehicles, animals, and others provided by us free of charge or for rent. Parents are liable for their children. We ask you to pay great attention to the instructions of our team and the signs for the safety of your children. We do not want to post rules or prohibitions, please observe this and educate your children. We want you to feel comfortable.

We ask you to report damaged or defective items to the office so that we can respond accordingly and avoid accidents through timely repairs. We have no understanding for vandalism.

Special regulations in connection with pandemics (especially the coronavirus)

The parties agree that the agreed travel services are always provided by the respective service providers in compliance with and according to the official requirements and regulations applicable at the respective travel time.

The travelers agree to observe reasonable usage rules or restrictions of the service providers when using travel services and to immediately inform the travel management and the service provider in case of typical symptoms of illness.